Find answers to our most commonly asked questions below.
Do you have a minimum order requirement?
BCH Swag has a minimum order amount of just $15.00. The minimum order amount excludes any sales tax.
Is your website secure?
Our website is safe and secure to order from. We use TLS encryption to secure all customer and order data.
In the event you save your credit card during checkout, we will never store the credit card details on our server. Instead, credit card details are securely stored with our payment processor.
What payment methods do you accept?
We accept all major credit cards and debit cards — Visa, Mastercard, Discover, and American Express.
How will my order be shipped?
All BCH Swag orders are shipped via FedEx Ground. Items are made to order; most orders ship within 2 weeks of the date you place your order. Transit time is an additional 1 to 5 business days, depending on your location. Visit our Shipping Information page for more details.
What is your return policy?
Unworn, unwashed items can be returned within 30 days of shipment for a refund. Please review our complete Return Policy for more information.
Can I return an item for store credit?
At this time, we can only refund your order to your original payment method. If you'd like to order another item, please place a new order. Review our complete Return Policy for more information.
Can I exchange an item?
At this time, we do not offer exchanges. If you'd like to order another item, please place a new order. Review our complete Return Policy for more information.
How quickly are refunds issued?
Refunds are submitted immediately to our payment processor once we've received and inspected the returned merchandise. The time it takes for the refund to hit your credit or debit card depends on your bank; typically, refunds take 3-7 days to process.
How much does shipping cost?
We charge a flat-rate of $9.99 per order for FedEx Ground shipping.